Policy Statement
Customer service is a top priority at HR Ontario. All of our customers or business partners will be treated promptly and respectfully without regard to age, gender, sexual orientation, race, ethnicity, disability, language proficiency, social or economic status.
Customer Service Regulations
HR Ontario members are responsible for providing the best customer service possible and are empowered to make decisions that will ensure the best experience for each customer while balancing the needs and expectations of the Company.
When answering the phone, HR Ontario employees will identify themselves by name. Customers or business partners may be transferred to the appropriate department and/or individual to receive better assistance. All staff members reserve the right to terminate a call should they feel insulted, threatened or uncomfortable due to violent or aggressive behaviour.
HR Ontario members will assist customers on a first come, first served basis without infringing on the service needs of other customers.
A Customer with complaints about the service received or about HR Ontario’s policies shall be referred to a Senior Executive. Unsatisfied customers may choose to communicate with our Senior Executive by telephone or email to mediate the situation without infringing upon the Company’s policies.
Purchase Policy for Editing & Writing Services (Including Writing Packages)
Editing Services: Once a Customer’s payment has been received successfully, the Customer will be contacted by one of our team members by email or telephone. The Customer must respond to our email and attach a copy of their current CV, resume, or cover letter. We will then prepare the paperwork and email the final copy to the Customer within 24 or 48 hours from the time of receiving the Customer’s response. Customers who do not respond will receive a follow up email in 72 hours (3-Days). Customer orders will be placed on hold until further notice should they fail to respond to our follow up email.
Writing Services & Writing Packages: Once a Customer’s payment has been received successfully, the Customer will be contacted by one of our consultants by telephone to schedule a 15 to 30-minute conference regarding their selected service(s). We will then prepare the paperwork and email the final copy to the Customer within 24 or 48 hours from the time of the scheduled consultation.
Payment & Refund Policy
Customer acknowledges that HR Ontario is under no obligation to provide services under the terms of this Policy until all stated charges have been paid-in-full, and HR Ontario has been able to adequately verify the validity of said payment. Recurring payments will become due and payable on the first day of the month following the completion of the first invoice term, and will continue as such for all subsequent invoices. Any account that becomes past-due will be subject to a 10% late payment fee, and may be suspended or disabled for non-payment at any time at the sole discretion of HR Ontario. Accounts suspended or disabled for non-payment may be subject to a restoration charge due and payable prior to service being restored. Any accounts that are not collectible by HR Ontario will be turned over to an outside collection agency. If your account is turned over for collection, you agree to pay HR Ontario a “Collection Fee” of not less than $150, in addition to any fees that may be imposed by the outside collection agency or its legal representation. All services that HR Ontario offers are considered to be provided on a strictly prepaid basis.
Customer agrees not to charge back any credit card payments for services rendered. In the event that a Customer files a charge back or other payment dispute, they will be considered to be in violation of this Policy and may be subject to collection action as described above.
All Editing & Writing Services (including Writing Packages) rendered by HR Ontario are provided on a non-refundable basis. However, HR Ontario offers free modifications for our Editing & Writing Services (including Writing Packages) within 24 hours of notice after receiving the final copy of our work. All requests to modify after 24 hours of receiving the final copy of our work will be subjected to our Editing Service Fee(s).
Cancellation Policy
Requests to cancel services may be made by notifying us at [email protected] or by telephone at (289) 622-9995 within 24 hours of purchase. Failure to provide notice within this time will result in a full delivery of the selected service(s). Where all services are considered to be provided on a strictly prepaid basis, no prorated or partial refunds will be made. All outstanding charges must be satisfied in full prior to requesting cancellation.
Billing Errors
Customer acknowledges that HR Ontario will make it’s best effort to ensure that all invoices are correctly issued. However, should Customer note any possible errors, Customer agrees to notify us at [email protected] within 15 days of receiving the invoice. After 15 days, all invoices will be assumed to be correct, and no further billing adjustments will be made.
Credit Card Payments
Where available, Customer authorizes HR Ontario to automatically debit any credit/debit card(s) placed on file with HR Ontario during the ordering process or via subsequent account updates on the due date of each invoice. Invoices will be emailed to the Customer prior to any credit card charges being placed at the beginning of each billing period. Should the Customer’s credit card be declined for any reason, HR Ontario will contact the Customer to notify them of the declined charge, and will continue to resubmit the credit card on file for payment until the balance is paid in full. If HR Ontario is not able to charge the Customer’s credit card as noted above for the full amount due, the Customer authorizes HR Ontario to split the total amount due across multiple debit transactions to the credit card(s) on file equaling the total amount due.
Violation of Terms
Should Customer violate any of these terms, HR Ontario will attempt to contact the Customer by email or telephone before taking any action where avoidable. However, HR Ontario will pursue whatever action is necessary to serve its best interest in these cases, even if that should necessitate the suspension or termination of Customer’s services without any type of notification.
Service Policy
HR Ontario cannot guarantee a preferred outcome (i.e., gainful employment, a satisfactory response from the Ministry of Labour/HRTO in regards to reports or complaints made upon behalf of the client, etc.) — only that the client is professionally prepared to the fullest extent of our capacity as a third-party organization. HR Ontario has no affiliation to the Ministry of Labour, HRTO, and/or other provincial employment policy enforcement or lobbyists, and as such, HR Ontario is not liable for any adverse outcome or experience as a direct result of obtaining employment through using our services.